IT Impact and Intermedia logo

Enterprise Phone Systems That Work Inside Microsoft Teams

IT Impact is an authorized Intermedia reseller. We bring you award-winning unified communications — with deep Microsoft Teams and CRM integration — backed by the guidance of a Microsoft SMB Advisory Board member.

Why IT Impact?

You Get Intermedia — Guided by a Microsoft Insider

When you work with IT Impact to deploy Intermedia, you are not just buying a phone system. You are working with a team that lives inside the Microsoft ecosystem every day.

Juan Soto, founder of IT Impact, is a member of Microsoft’s SMB Advisory Board — a select group of technology leaders who advise Microsoft directly on product strategy for small and mid-sized businesses. That means when we recommend Intermedia, it is because we know how it fits inside the broader Microsoft stack your business already uses.

We handle setup, onboarding, and ongoing support. You get enterprise communications without the enterprise headache.

Our goal is to be your partner in the AI revolution

The Platform

What Is Intermedia Unite?

An all-in-one cloud communications platform used by over 150,000 businesses worldwide. One platform, one bill — no juggling vendors.

  • Business Phone System

    100+ enterprise calling features, crystal-clear VoIP, and 99.999% uptime SLA

  • Team Chat & SMS

    Real-time messaging and business texting included with every license

  • Video Conferencing

    HD meetings with AI-powered recaps and action items

  • Contact Center

    Intelligent call routing, omnichannel support (voice, SMS, chat, email), and AI-assisted agent tools

  • File Management

    Secure file sharing built into the platform

  • AI Features

    Automatic call summaries, transcriptions, sentiment analysis, and meeting recaps at no extra cost on supported plans

Our goal is to be your partner in the AI revolution

Microsoft Teams Integration

Works Seamlessly Inside Microsoft Teams

If your team already runs on Teams, Intermedia fits right in — no friction, no extra apps, no additional Microsoft Teams Phone license required.

  • No extra Teams Phone license needed — Intermedia provides the full PBX calling experience inside Teams directly.

  • Full enterprise PBX inside Teams — 100+ calling features, call queues, SMS, and advanced routing, all from the Teams app.

  • Business continuity built in — If Teams goes down, calls continue through the Unite app with no disruption.

  • AI Call Recap works inside Teams — Every call is automatically transcribed and summarized, directly in your workflow.

  • Presence sync — Your availability status stays in sync between Unite and Teams automatically.

Integrations

Connects to Your CRM and Business Apps

Intermedia Unite integrates with the tools your team already uses, so every call, message, and meeting is connected to your business data.

Salesforce logo
HubSpot logo
Zoho CRM logo
Google Workspace logo
Microsoft Azure logo
Zendesk logo
Servicenow logo
NetSuite logo

For manufacturers and SMBs, this means your sales and service teams have full customer context before they pick up the phone — and every interaction is logged automatically.

Recognition

Award-Winning, Proven at Scale

Intermedia is trusted by 150,000 businesses and 7,500 partner organizations worldwide.

  • 9x J.D. Power Certified for Outstanding Customer Service in Assisted Technical Support

  • US News: Best Business Phone System

  • PC Magazine: Best VoIP for Ease of Use

  • Forbes Advisor: Best All-in-One UCaaS & Best for Secure Collaboration

  • USA Today: Best VoIP Services

Our goal is to be your partner in the AI revolution

Security

Security Built In — Every Deployment

Every Intermedia Unite deployment includes Triple Shield Security™ — protecting your users, your apps, and your data.

Protect User Access

Protect User Access

Multi-factor authentication, account blocking, and geo-fencing safeguard every user account.

Secure Applications

Secure Applications

End-to-end encrypted, secure-by-design communications meeting industry security standards.

Defend the Cloud

Defend the Cloud

Data stored in certified datacenters with 24/7 monitoring and AI-driven threat detection.

HIPAA, FINRA, and MiFID II compliance supported.

Ready to Move Your Business to the Cloud?

As your local Intermedia partner, IT Impact handles everything — from recommending the right plan for your team size to configuring your system and training your staff. Phones arrive preconfigured and ready to plug in. No complex IT setup required.